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Click here to download our complete orthodontic product catalog.18MB.
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Click here to contact your Ultimate Team
Our Support - FAQ
Ultimate Wireforms has built its business on the foundation of customer support. We feel privileged to serve you and our entire team is dedicated to your satisfaction.
Got Questions? We’ve got Answers!
Packaging
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How are my archwires and springs packaged?
Literally, anyway you want! Our default packaging is bulk quantities of lot specific parts in pouches or tubes, as applicable. However, our packaging department will gladly work with you on custom packaging!
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What are my options for custom packaging?
Your brand is who you are and custom packaged products portray your image beautifully. Ultimate can walk you through the process and can begin with simple custom labels, or more extensive design such as custom designed outer packs or single archwire packages. Give us a call to get started!
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Ultimate offers autoclavable single archwire packs. Do archwires have to be sterilized?
Cleanliness is always a concern in the dental office. While regulations do not call for archwires to be sterilized, some doctors prefer to take this step. Ultimate offers both autoclavable and non-autoclavable package options so that you can meet the specific needs of your doctors. When sterilization is not requested, our non-autoclavable single pack archwires may project a cleaner image than our multi-packed arches.
Sales
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Can I sell your product in California? What is Proposition 65?
Absolutely, you can sell our products in California! ‘Prop 65’ was initially enacted in 1986 and requires warnings to be included on products containing chemicals known to the State of California to cause cancer or birth defects or other reproductive harm. Full details regarding the Act may be found at the following site: http://www.oehha.ca.gov/prop65.html. Ultimate Wireforms provides our customers with details of our responsibility to our customers in light of the regulation.
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Can I sell your product in Europe and Canada?
As you may know, the European Union requires a CE mark on most products traveling within the EU. TUV Rheinland of North America, our certified body and also Notified Body, has authorized approval of our compliance to the Medical Device Directive (MDD), thus allowing us to label our orthodontic products with the CE mark. So, too, our products must be accompanied by a Declaration of Conformity. It is your responsibility to meet the regulations in order to ship product into the European Union. More information is available at the Europa site: http://ec.europa.eu/enterprise/newapproach/index_en.htm.
Canada requires the company importing medical devices to register and conform to a number of regulations. It is your responsibility to meet these regulations in order to ship product to Canada. More information may be found at the following site: http://www.hc-sc.gc.ca/dhp-mps/md-im/index-eng.php.
Our Regulatory Manager is ready to answer any questions you may have in this area. -
Can you supply me with MSDS for your products?
Gladly! MSDS for our products can be downloaded right from our site at this link.
Product Specific
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Black-Ti® wire is awesome; no chipping or flaking! What is the coating?
There isn’t one! Black-Ti wire’s ultra smooth, hard surface is an integral part of the Nickel Titanium wire. No coating to chip or flake.
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What is the difference between Ultra Therm® Plus and Ultra Therm?
Different forces are needed at different stages of treatment. Ultimate’s engineers have developed materials to meet these needs. Product offering information may be found in the Wire section of the site, while wire forces are located in the Force Charts section. Specifically, while both Ultra Therm Plus and Ultra Therm are martensitic (heat-activated/thermal) wires, our Ultra Therm Plus wire provides moderate force with Af of 65-75°F, while Ultra Therm wire provides light force with Af of 80-90°F.
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Do you offer a wire for nickel-sensitive patients?
Absolutely! Our ßIII-CNA® wire is nickel-free and offers great formability for placement of loops and bends. We offer preformed arches, specialized arches, and lengths.
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What is a 3-Point Bend Force Chart? What does it tell me?
ISO Standard 15841 Dentistry -- Wires for use in orthodontics, provides information and the methods for testing wires to be used in orthodontic appliances. The 3-point bend test technique and resulting graph are explained on the Force Charts page of this site. Orthodontic springs are similarly tested, but there is not an associated ISO Standard for springs at this time. Force Charts of our wire and spring products may be found following the Force Charts link.
Services
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What is the best way to place my order?
We’ve found that most of our customers prefer to email or fax their orders to us. You may also phone your order to one of our Customer Service Reps. We are pleased to receive your order in whatever way is most convenient for you.
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Can you help me with designing a new product?
You bet! Our R&D engineers have lots of experience in that area. They will listen and help you to develop your new product ideas into reality. And, not only can we help you to design and develop your proprietary product, we can even manufacture it! If you want to go one step further, our packaging department will assist you in creating custom packaging, too. Our goal is to help you to succeed in your custom product introduction.
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We want to meet our customers' need for a new product but don’t have the means to manufacture it. Can Ultimate help?
Definitely! Put our manufacturing expertise to work for you. Our efficient operations can be extended to your custom products, which will be manufactured under our certified Quality System to ensure your complete satisfaction. Our management team will work with you to define the job –whether the production of a complete product or just a step in the process. Let us know what you need!
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We are introducing a new product from Ultimate. Can you help?
Absolutely! Our Marketing Department can provide you with information sheets of technical data and also photo images. If your sales force could use a boost to make the sale, we offer custom training sessions that can cover material basics to product specifics. We’ll tailor the training to the level of experience and need, so that your team comes away with useable information. Call today and help will be on the way.
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MDD, FDA, GHTF, ISO.... what does it all mean?
Undoubtedly, there are more abbreviations in our life than we care to think about! Whether you are beginning to make sense of it or have it all figured out but need further explanation, our Regulatory Department can help you to find your way. Our Quality System is part of who we are – integrated into every step of our processes. Tap into our experience today.